Last updated: [date]
Who We Are
This website is run by Redwood Trees & Groundworks Ltd (“we”, “us”, “our”), a family run landscaping, fencing, surfacing and tree surgery business covering South Wales. We are the data controller for the personal information you give us through this website.
- Registered address: [business address]
- Company number: [company number]
- Email: redwoodtreesgroundworks@gmail.com
- Freephone: 0800 002 5811 · Mobile: 07386 308 162
What We Collect
When you fill in a quote or contact form on this website, we collect the details you choose to give us:
- your name
- your phone number
- your email address
- your postcode
- the service you are interested in, the best time to call, and any details you add about your project
If you call, email or message us on WhatsApp, we will also keep a record of that conversation and the contact details you use.
How We Use Your Information
We use your information to:
- reply to your enquiry and arrange a no obligation quote
- visit your property to assess the work, where you have asked us to
- carry out and manage any work you book with us, including invoicing
- keep records we are required to keep by law, such as for tax and insurance
We will not use your details for marketing or sell them to anyone.
Our Lawful Basis
Under UK data protection law we must have a lawful basis for using your information. We rely on:
- Steps before a contract: when you ask us for a quote, we use your details to respond and prepare it.
- Contract: when you book work with us, we use your details to carry it out.
- Legal obligation: to keep financial and business records.
- Legitimate interests: to keep basic records of enquiries so we can follow up and run our business.
Who We Share It With
We only share your information where we need to, with:
- the companies that host this website and deliver our form submissions and email [e.g. website host, email provider]
- our accountant, for invoices and tax records
- our insurers or legal advisers, if ever needed
These organisations may only use your information to provide their service to us. Some of them may store data outside the UK; where they do, we make sure appropriate safeguards are in place.
How Long We Keep It
- Enquiries that don’t go ahead: up to [12 months], then deleted.
- Customers: for as long as needed to complete the work and handle any guarantee, and for financial records, six years as required by HMRC.
Cookies
This website uses a small amount of storage in your browser to remember things like whether you have already seen the opening screen. This does not identify you.
[If the live site uses Google Analytics, Google Ads conversion tracking or other cookies, list them here and add a cookie consent banner.]
Your Rights
You have the right to:
- ask for a copy of the personal information we hold about you
- ask us to correct anything that is wrong
- ask us to delete your information
- object to, or ask us to limit, how we use it
- ask for your information to be passed to another organisation
To use any of these rights, contact us using the details below. We will reply within one month. There is no charge.
Contact & Complaints
If you have any questions about this policy or how we use your information, email redwoodtreesgroundworks@gmail.com or call 0800 002 5811.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first, so please contact us before going to the ICO.